Privacy Policy

1. Information we collect

We may collect the following categories of information:

• Account information such as name, email address, phone number, and login credentials.
• Profile information provided by customers or service providers, including service categories, pricing, availability, locations, portfolio materials, and verification-related uploads.
• Transaction and interaction data such as service requests, favorites, chats, reviews, reports, and support messages.
• Technical information such as device details, app diagnostics, identifiers, and general usage analytics.

2. How we use information

We use information to operate and improve the platform, including to:

• Create and manage user accounts.
• Show provider profiles and help customers discover relevant services.
• Support service requests, in-app communication, reviews, moderation, and support workflows.
• Maintain security, investigate abuse, and enforce platform rules.
• Develop future features such as verification, subscriptions, payments, and notifications.

3. Sharing of information

We may share information with service providers, customers, hosting and infrastructure vendors, analytics providers, payment partners when enabled, and authorities or regulators where required by law or where necessary to protect the platform, users, or the public.

4. Data retention

We retain information for as long as reasonably necessary to provide the service, resolve disputes, maintain security, comply with legal obligations, and preserve legitimate business records. Retention periods may vary depending on the type of information and the purpose for which it was collected.

5. Security

We use reasonable administrative, technical, and operational safeguards to protect information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

6. User choices

Users may be able to review or update certain profile details inside the platform. Where legally required, users may also have rights to request access, correction, deletion, or restriction of specific personal data.

7. Children

OvraLink is not intended for children who are below the age required to consent under applicable law. If we learn that personal information has been collected from a child without appropriate authorization, we may delete that information.

8. International processing

Information may be processed and stored in countries other than the one where a user lives, including where our hosting or service providers operate. By using the platform, users understand that information may be transferred across borders as needed to provide the service.

9. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the effective date and provide additional notice where appropriate.

10. Contact

For privacy-related questions or requests, please contact the OvraLink team through the official support channel made available within the product or on our official public pages.